SLA Agreement

Sla Agreement

Important Usage Agreements Host Gate provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Host Gate are subject to the following terms of service:

Indemnification Policy

You agree to use all Host Gate services and facilities at your own risk. Host Gate specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Host Gate be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Host Gate harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Host Gate, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Host Gate against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with Host Gate’s server.

Host Gate reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a tsalerd party Copyright infringement any defective products sold to customer from Host Gate’s server. Host Gate shall be the sole judge of what violates tsales Policy.

Billing Billing

The 30 day money back guarantee is only applicable for first-time signups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

There will be no refund for domain registration/transfer/renewal, cPanel, Plesk, Webuzo, Control Panel, Cloud, Dedicated Server, Paid Support, SSL Certificates, SpamExperts, Windows OS, SQL, and any other paid licenses.

The money back guarantee is provided on Shared hosting, Reseller hosting, WordPress hosting, VPS and Email hosting. Violations of the Terms of Service will waive the refund policy.

We will refund your money ONLY if you have any technical issue with our hosting services.

HostGate is not responsible for google console verification / google page insight. There will be no refund for this issue. You have to design you website as per developers for better results.

No refund will be made if your Service(s) are suspended or terminated for cause.

Your refund request has to be justified with valid technical issue faced due to hosting services.

There is limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported and it won’t be possible to upgrade the kernel or change BIOS setting. Kernel upgrade is possible on KVM Cloud instances but you cannot change the BIOS settings. You won't be eligible for refund in such cases.

The refund will not cover any kind of taxes, setup fees, payment gateway commision fee, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 30 days period or beyond coverage of our refund policy as noted here.

The payments made through bank transfer, cheque, money order, cash deposit, DD are non-refundable. Refund will be added as credit to the hosting account.

The refund request placed after 30 days will not be processed and you will not be eligible for any refund.

The cancellation request should be sent through Client Area.

After sending the cancellation request, it would take 7 working days to complete the refund process.

Changes to the Sla Agreement

Host Gate reserves the right to revise its policies at any time without notice